A deposit of €500 per person is required at the time of reservation. The tour price is the cost of the tour plus any extensions purchased, less any discounts applied at the time of booking. A second instalment is due on 6 January 2027, with the final payment due on 9 June 2027, Reservations may be cancelled if the final payment is not received by the due date. By paying your deposit, you authorise Hermes Holidays to disburse your payments to suppliers and service providers as required to secure and deliver the tour arrangements.

Any bookings made after 6th January 2027 must pay €500 and the first instalment as deposit.
Any bookings made after 9th June 2027 must be paid in full at the time of booking.

Hermes Holidays reserves the right to cancel the reservation and apply cancellation charges should payments not be received within the above-specified periods.

CANCELLATION FEES AND CHARGES
We hope nothing will come between you and your tour with Hermes Holidays. Should you need to cancel your booking your cancellation must be received by us in writing. It will be effective on the date of receipt. Cancellation charges are per person and based upon the date of cancellation, and are as follows:

These include, but are not limited to airfares to and from your destination; airport/departure taxes; excess baggage charges; aircraft seat assignments; Arrival and departure transfers, meals not detailed in the itinerary, cost of passports and visas; taxes; laundry; phone calls; all items of a personal nature; items not included on regular menus or drinks that are not included with meals; expenses for additional sightseeing not specified in the itinerary; and health, accident, baggage, or travel protection plans.

Hermes Holidays strongly recommends that all passengers purchase COMPREHENSIVE Travel insurance. Please ensure you have purchased the appropriate amount of travel insurance for any losses, cancellations, medical requirements or injuries, or other events that could unfold.

Hermes Holidays allows one (1) suitcase, one (1) carry-on bag, and one (1) personal bag (handbag, computer case, etc.) per person onboard their motor coaches. These restrictions will be enforced as coaches have limited storage.  Airlines may have additional baggage restrictions and may impose additional fees for checked baggage and/or excess baggage. Additional taxes and surcharges may be collected by foreign governments and non-government entities. Keep an eye on your baggage—it is your responsibility throughout the trip. Hermes Holidays are not responsible for loss, theft, and damage to baggage and/or personal belongings. Please ensure you have enough insurance coverage to cover all of your belongings.

A valid passport is required for travel on all Hermes Holidays programs. Passports must be valid for at least six (6) months beyond your scheduled return date. Guests are responsible for checking visa and entry requirements for their passport and itinerary. We recommend confirming the latest requirements with your travel agent and/or the relevant embassy or consulate.

Any visas, permits, or other documentation required for a particular itinerary are the sole responsibility of the guest. Hermes Holidays is not responsible for advising on or obtaining travel documentation, or for any delays, losses, damages, or missed portions of a trip arising from incorrect or incomplete documentation.

Due to government security and immigration requirements, passport details and an emergency contact must be provided by all guests prior to the release of travel documentation.

Hermes Holidays has been operating in Europe for a number of years. You can count on their experience and regional knowledge to make sure you enjoy your tour even when conditions beyond our control occur. There may be times when weather or other conditions in a region require us to make adjustments and/or modifications to an itinerary. Although every effort will be made to keep itineraries, accommodations, and inclusions as they are shown in the brochure, we reserve the right to substitute any of them if deemed necessary by the company. In such cases, we will do everything we can to make sure the locations visited, the excursions taken or the accommodations offered are similar to the ones originally planned. Any changes to itineraries will not result in eligibility for a refund. Itineraries are subject to change without notice and may need to be altered specifically because of conditions outside of our control including but not limited to extreme weather or bad traffic. Guests who choose to cancel or interrupt their tour due to an itinerary change will be subject to our standard Cancellation Policy.

Hermes Holidays tour packages may include certain sightseeing, activities, experiences, events and hosted meals that are expressly listed as included in your tour package (“Included Activities and Excursions”). Included Activities and Excursions are provided subject to local conditions and availability. Hermes Holidays may, at its sole discretion, substitute, vary, reschedule or cancel any Included Activities and Excursions where this is reasonably necessary due to events or circumstances beyond Hermes Holidays’ control, including but not limited to: weather, safety or security concerns, illness, force majeure events, strikes or industrial action, supplier operational issues, closures, capacity restrictions, traffic or transport disruptions, changes imposed by government authorities, or other unforeseen events.

Where an Included Activity or Excursion is substituted, varied, rescheduled or cancelled, no refund, credit or price reduction will be provided for the affected Included Activity or Excursion. Where reasonably possible, Hermes Holidays will endeavour to provide an alternative of a similar standard and approximate value, however this cannot be guaranteed.

Many services included in your itinerary are provided by independent third parties, including but not limited to airlines, trains, cruises, ferries, motor coaches, accommodation providers, restaurants, guides and activity operators (“Suppliers”). Suppliers are independent contractors and are not owned, managed, supervised or controlled by Hermes Holidays. Hermes Holidays is not responsible for the acts or omissions of any Supplier, including their employees, agents or contractors, and does not accept liability for any loss, damage, injury, delay, cancellation, disruption, additional expense or inconvenience arising from or in connection with any Supplier service, except to the extent caused by the negligence of Hermes Holidays.

To the maximum extent permitted by law, Hermes Holidays’ liability (whether in contract, tort including negligence, statute or otherwise) arising out of or relating to Included Activities and Excursions and/or Supplier services is limited. Nothing in these terms excludes, restricts or modifies any rights or remedies that cannot be excluded under applicable consumer protection laws (including the Australian Consumer Law where it applies).

Security is a major concern to all of us and the situation globally is consistently changing. Events around the world, coupled with the “Travel Advisories” put out by various governments, may at times necessitate changes to the accommodations and itinerary or even trip cancellation. Risks are involved in travel to any country that may experience security difficulties. You must accept these risks and assume responsibility for your own travel decisions.

Hermes Holidays strives to provide a safe, enjoyable, and memorable travel experience for all passengers.  We welcome passengers with special needs or disabilities. However, please note the following:

• This is a very active tour that requires a lot of walking and a good to above-average level of fitness. This itinerary is not recommended for people with mobility issues.  There is no wheelchair access at the Chateau.
• Passengers are required to advise Hermes Holidays at the time of booking of any physical, medical, or other special needs that require accommodation. After the time of booking, should a Passenger develop a physical or medical condition that requires accommodation the Passenger is required to advise us immediately.
• All guests must ensure they are medically and physically fit for travel. Hermes Holidays may impose safety requirements necessary for the safe operation of the tour. We may also exclude an individual from participating in a tour or an activity if that individual’s participation poses a direct threat to their health or safety.
• Hermes Holidays does not provide personal devices (such as wheelchairs, hearing aids or prescription eyeglasses) or services of a personal nature (such as pushing a wheelchair or assistance in eating, toileting, or dressing). A companion capable of providing such assistance must accompany any passenger who requires services of a personal nature.
• Hermes Holidays does not employ medical personnel. Any necessary medical attention will be provided by a local facility at the passenger’s expense. Hermes Holidays is not responsible or liable for any losses or costs incurred as a result of medical services obtained while on tour, or for the quality of the care or services received.
  
• Passengers should be aware that some tours include rough terrain, extensive walking over cobblestone streets, uneven pavement, steps and locations which may not be easily accessible or accessible by wheelchair. During the tour, we may make arrangements with carriers, hotels and other independent suppliers to provide travel services. These parties are independent entities over which we have no control.
  
• Accommodations on international tours may differ from those in your home country. The Company cannot guarantee disability access or accommodations for passengers travelling on international tours.
  

You must be 18+ years of age at the time the tour/cruise begins.

Hermes Holidays organises vacations primarily for the LGBTI+ community but welcomes anyone, regardless of sexuality or gender identity. We do, however, insist that everyone is treated with respect and will not tolerate any form of homophobia, transphobia, racism or hate speech. We reserve the right to remove anyone, at their own expense, who does not conform to this rule.

Hermes Holidays may, in its sole discretion, decline the booking of any passenger or remove any passenger who cannot comply or refuses to comply with the Company’s terms and conditions. The Company is not responsible for any costs incurred in the event a passenger is removed from a tour. Passengers agree not to hold Hermes Holidays or any of its related entities liable for any actions taken under these terms and conditions.

For the comfort of all our guests, smoking is only permitted in outdoor areas. Smoking is not permitted on motorcoaches. This policy applies to all forms of smoking materials, including vapour e-cigarettes.

The possession and use of recreational drugs and illegal substances whilst on the tour is strictly prohibited and will result in the immediate removal of the guest(s) at their own expense.

Hermes Holidays will deliver the tour component and is referred to as “the operators” and are empowered to undertake the following duties:

• Our role
  Hermes Holidays (“we”, “us”, “our”) acts as the tour operator and is responsible for arranging and delivering the tour components described in your booking confirmation and/or the online brochure. We may, where reasonably necessary, make changes to the itinerary, accommodation, transport, meals or included activities due to events or circumstances beyond our control (including but not limited to weather, safety or security concerns, force majeure events, strikes, supplier operational issues, closures, or directions from government authorities). Where changes occur, we will use reasonable endeavours to provide services of a similar standard and value, however this cannot be guaranteed.
• Suppliers are independent contractors
  Many services forming part of your tour are provided by independent third parties, including but not limited to airlines, trains, cruises, ferries, coaches, hotels, restaurants, guides and activity operators (“Suppliers”). Suppliers are independent contractors and are not our employees, agents or representatives. To the maximum extent permitted by law, we are not responsible for the acts or omissions of any Supplier, including any delay, cancellation, interruption, substitution, change of equipment, overbooking, failure to deliver services, or any loss, damage, injury, illness, death, additional expense or inconvenience arising from a Supplier’s services.
  
• Limitation of liability
  ‍To the maximum extent permitted by law, Hermes Holidays will not be liable for any indirect or consequential loss, loss of enjoyment, loss of opportunity, loss of profit, or other losses of a similar nature. Our liability for any claim arising out of or in connection with your booking (whether in contract, tort including negligence, statute or otherwise) is limited to the extent of our own negligence or breach.
  
• Baggage and personal items
  ‍All baggage and personal effects are carried at the guest’s own risk at all times. We strongly recommend comprehensive travel insurance that includes luggage and personal effects.
• Safety requirements
  ‍Where a seatbelt is provided on a coach or other vehicle, guests must wear it at all times. To the maximum extent permitted by law, we accept no liability for injury, illness or death arising from a guest’s failure to wear a seatbelt where one is provided.
• Airline and transport conditions
  ‍When air, rail or other transport is used, the passenger ticket and the relevant carrier’s conditions of carriage will apply and will form the contract between the passenger and the carrier. Hermes Holidays is not liable for the performance of any carrier, except to the extent caused by our negligence.
  
• Accuracy of information
  ‍We take reasonable care to ensure the accuracy of our brochures and website content at the time of publication. However, errors may occur and information may change. We reserve the right to correct errors and to update content at any time.
  
• Guest responsibility
  Guests are responsible for their own acts and omissions, behaviour, fitness to travel and compliance with local laws and requirements. If you choose not to travel to, or to leave, a country or part of an itinerary due to any law, condition or requirement imposed by any government or authority, you are responsible for any resulting costs, losses, fees or amendment/cancellation charges.
  
• Entire agreement and acceptance
  ‍These Terms and Conditions, together with your booking confirmation and any written amendments issued by Hermes Holidays, form the entire agreement between you and Hermes Holidays. Payment of a deposit constitutes acceptance of these Terms and Conditions.
  
• Governing law
  ‍These Terms and Conditions are governed by the laws of New South Wales, Australia. The parties submit to the non-exclusive jurisdictionof the courts of New South Wales and the Commonwealth of Australia.
  

Consumer law notice: Nothing in these Terms and Conditions excludes, restricts or modifies any rights or remedies that cannot be excluded under applicable consumer protection laws (including the Australian Consumer Law where it applies).

DAMAGE AND/OR THEFT OF HOTEL PROPERTY:
Guests will be liable for any damage caused whether by the deliberant, negligence, or reckless act to the room (s), property’s premises or property caused by you.

The Château De Tourreau reserves the right to charge the guest for compensation or make good the cost or expenses incurred or suffered by The Château De Tourreau as a result of the aforesaid.

We reserve the right to charge guests for any damage incurred to their room or the property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, etc. We will make every effort to rectify any damage internally prior to contracting specialist to make the repairs, and therefore will make every effort to keep any costs to a minimum.

‍DAMAGE DISCOVERED AFTER CHECK-OUT:
Guest’s and commons rooms found with waste strewn around, in complete disorder, and/or “trashed” will be subject for maintenance deep cleaning fee, administration fee and/or third-party fees to be paid for by the guest.

‍DAMAGE TO ROOM: Damage to rooms, fixtures, furnishing, and equipment including the removal of electronic equipment, towels, artwork, etc. will be charge at full and new replacement value plus any shipping and handling charges. Any damage to property, whether accidental or wilful, is the responsibility of the registered guest for each particular room. Any costs associated with repairs and/or replacement will be charged to the registered guest. In extreme cases, criminal charges will be pursued.

DAMAGE TO MATTRESSES AND BEDDING:
Damage to mattresses and linen including towels, mattress pads, sheets, bedspreads, blankets resulting from the use of body oils, make-up, shoe-polish, etc. will result in a charge for the special cleaning, repair or replacement of the damaged article.

‍DAMAGE OR TAMPERING WITH FIRE DETECTION SYSTEMS/FIRE-FIGHTING EQUIPMENT:
‍CHATEAU DE TOURREAU HOSPITALITY reserves the right to take action against any guest or visitor found to have tampered or interfered with any detection equipment throughout the hotel, including detector heads in public areas, guest rooms, break glass points and fire extinguishers. Guests or visitors found to have tampered with any fire detection or fire-fighting equipment will be charged with any costs incurred by the hotel due to their actions and will be evicted from the property. Depending on the severity of the guest actions, law enforcement may become involved at the property’s discretion. Should the fact that fire-fighting or detection equipment had been tampered with come to light after the guest has departed, we reserve the right and you hereby authorize us to charge your security deposit card for any damage incurred to a room or the property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc.

‍ENFORCEMENT:
‍All staff is trained and required to respond to potential violations of our property Policy/House Rules. Guests who refuse to abide by the reasonable standards and policies established by The Château de Tourreau for safety of all guests, staff, owners, property, and the operation and management of the property will be evicted, with no refund. In addition to the room charge, a minimum € 300,00 cleaning fee per room will be charged for infraction(s) of our Hotel Policy/House Rules.

‍RIGHT TO REFUSE SERVICE:
‍CHATEAU DE TOURREAU HOSPITALITY is privately owned and operated. We reserve the right to refuse service to anyone for any reason(s) that does not violate French laws. The Château de Tourreau has a zero-tolerance policy in which we will refuse to admit or refuse service or accommodation in our property or may remove a person, without refund, who refuses to abide by the reasonable standards and policies established by French Law and the owners for the operation and management of the hotel. The Château de Tourreau will refuse service or evict a guest : for refusal or failure to pay for accommodations, is under the influence of alcohol, drugs, or any other intoxicating substance and acts in a disorderly fashion as to disturb the peace of other guests or is not in compliance with state liquor laws; acts in a disorderly fashion as to disturb the peace of other guests; is unable to properly supervise their children at all times, seeks to use the property for an unlawful purpose; seeks to bring into the property : an unlawfully possessed firearm; or something, including an explosive or hazardous or toxic substance, that is unlawful to possess and that may be dangerous to other persons; destroys, damages, defaces, or threatens harm to property or guests; causes or permits persons to exceed the maximum allowable occupancy of property, refuses to abide by the reasonable standards or policies established by The Château de Tourreau for the operation and management of our property.

100% SMOKE-FREE:
The Château de Tourreau is a 100% Smoke-Free property. For safety and to assure that our facility is not exposed to items or actions that create an odour which is unhealthy and objectionable to our guests and staff, and that is difficult to remove from the air, carpet, walls, and furniture we do not permit smoking tobacco, marijuana, illegal drugs, e-cigarettes, vape pens, vaping, cartridges containing the liquid of nicotine, hookahs, incense, cooking, cigars, candle burning, the use or diffusing of patchouli oil or other strong-smelling plant-based essential oils or synthetic products in our facility.

Guests are encouraged to notify Front Desk staff immediately if they smell cigarette, marijuana, or other objectionable odors. This policy is not intended to stop people from smoking, but to regulate where they smoke and how it affects others. The Smoking Area is provided outside and away from the building. Marijuana is always prohibited. Please throw your cigarettes, cigars, or other in the ashtrays on the table.

A 250€ cleaning fee will be charged to any guest who violates the smoking policy.

Exception on above policy applies to the terrace bedroom. In this room types smoking is allowed on the terrace. Please note, lit tobacco or any other smoking products should never be left unattended and may only be put out in the ashtray.

‍ROOM:
It is not allowed to move or to remove furniture. Not in the room, or between rooms. It is also not allowed to move or remove the decoration or electrical appliances or use them for personal purposes other than for which they are intended. Our staff will put everything back in its original place, and possible damage will be charged on your security deposit.