FREQUENTLY ASKED QUESTIONS

This cruise is comfy casual. Think light, breezy, and easy as you will be flipping from deck to water to beach and back again. You will need comfy walking shoes and don’t forget to purchase ‘water shoes’ – these are essential. As the beaches are pebbly, these will help you enter and exit the water like Daniel Craig as opposed to looking like Mr Bean. Also bring shorts, tank tops and t-shirts. Flip flops and sandals.

Sunscreen is a must, so too are sunglasses and a hat. Plus as many bathing suits as you can fit in your case. Throw in a few smart casual outfits for when we dine out at night and you will be set. The average temperature during July and August is 28°C (82°F). Evenings can have a slight chill so bring a light knit to keep you warm. The ship will provide snorkelling equipment but if you have a favourite set consider packing it if you have room.

Croatian hairdryers are not like what you are used to at home. We would suggest bringing a small travel one with you if you need air in your hair.Don’t forget to pack something special to wear for our two ship parties!  

1)  Our 1970’s Mama Mia inspired disco party and
2) a flowing, glamorous Kaftan for our inaugural Kaftana party.  

The ship has free WiFi, though it’s not as speedy as you might have at home since it’s connected via satellite. The service maybe intermittent as we journey through the islands. Each of our hotels has included wifi for your use.

We would strongly recommend that when you arrive you buy a Croatian SIM card that includes mobile data. That way you will always be connected.

Standard European sockets are used everywhere in Croatia. (Type F) - 2 pins, 220V. For those of you travelling from the United States, to protect your appliances and to not blow the fuses on the ship and in the hotels, please make sure your travel adaptors also have a currency converter in them as everything operates on 220 volts.

Croatia will be adopting the Euro from 1^st January 2023.

Most major towns and islands in Croatia such as Split, Dubrovnik etc. will have ATMs that are linked to international banks; however, smaller towns may not have ATM facilities available. Credit cards such as Visa and MasterCard are widely recognised and are accepted in most tourist areas. However, it is always a good idea to have a small amount of cash if you are travelling off the beaten track. American Express is not usually accepted.

We believe that tips should reflect good service and your satisfaction with the guide/cruise manager, crew and overall trip. Crew gratuities are equally distributed among all crew. Tipping is voluntary and completely at the discretion of individual trip participants. Euro or Croatian Kuna is acceptable.

American, Australian, Canadian, European and New Zealand clients do not require a visa for Croatia. All other passport holders should check with their embassy in regards to their Visa requirements before commencing their trip. Make sure that you have a minimum of 6 MONTHS validity on your passport!

Best to be safe. Even though the tap water onboard the ship is good quality, we would not recommend you drink it. Fresh drinking water will be available whilst on the ship. We recommend you purchase bottled water while visiting any of our ports.

The cuisine on board is a combination of Mediterranean and international, with traditional Croatian dishes, and includes seafood typical of the region. You will be asked to advise us of any dietary requirements at the time of booking.

• The Ship Captain reserves the right to change the route in case of bad weather conditions.
• Guests must follow ALL ship rules (to be found in written form on the ship). This includes respecting our request of not bringing drinks onboard and in case of inappropriate behaviour, such as intoxication Katarina Line Cruises reserves the right to disembark passengers.
• Hermes Holidays and Katarina Line Cruises highly recommends passengers take insurance against cancellation of reserved services.  Neither company will be responsible for any accidents that may occur onboard and insist that clients are informed of this and the need for extra observation and caution whilst being onboard or walking between ship(s) and the mainland. Due to specific mooring conditions and requirements in some Croatian ports, Katarina Line Cruise ships are moored side by side, making it necessary for the clients to cross from one ship to another with gaps in between ships in order to get to the shore. In such cases clients need to take special care when crossing and do this at their own risk. Crew assistance will be given to those needing and requesting it.
• Wi-Fi is restricted to mobile network coverage. Download limits apply.

We share our responsibility to protect Croatia’s environment, customs and traditions with our guests and require that our travellers respect the Captain and have consideration for their boat as it represents their family livelihood. The following ship rules are to protect our guests on the boats and we expect all guets to have consideration for other people. If, in our reasonable opinion, or in the reasonable opinion of anyone in authority, you or any member of your party behaves in such a way as to cause, or be likely to cause danger, upset or distress to any third party we are entitled, to terminate the travel arrangements of the person(s) concerned with no refund.

We only wish for happy guests on our boats and until we know about a problem or complaint, we cannot begin to resolve it. Most problems can be dealt with quickly as there is no reason to endure ongoing problems on your trip. The captain and the crew will be available to assist and will do their best to make your stay onboard a most pleasurable one.

1. Passengers on board are obliged to abide to the ship rules, as the captain is responsible for the safety of all passengers and the crew. The captain has the right to change the itinerary in case of bad weather or similar inappropriate conditions in ports to ensure safety on board.
2. Passports are to be handed to the captain for registration on the first day of the cruise.
3. Jumping or diving from the boat during navigation is strictly forbidden. For safety reasons climbing on the masts is also forbidden.
4. During rough weather movement should be done with care and as little as possible. The floors can often be wet and slippery. Passengers should take extra care crossing between the boats when they are docked together in port. Do not hesitate to ask a crew member for assistance when crossing. Movement between the ships is at the individual’s own risk.
5. Safety belts are placed under the seats in the dining area or below the bunks in the cabins.
   
6. As the ships are explicitly acoustic all passengers are asked to behave accordingly. Special attention must be given to night peace on board, which officially is at midnight. In National Parks it’s even earlier and guests will be notified of this.
7. Guests are responsible for looking after their personal belongings whilst travelling. The Operator cannot be held responsible for any personal belongings left behind or damaged on any trip irrespective of the circumstances
8. Smoking in the restaurant area and in the cabins is not allowed and when smoking on the deck passengers must not throw cigarette butts in the sea.
9. Bed linens must not be taken out of the cabins.
10. Passengers are not permitted to bring drinks and food on the boat. This includes all drinks and food products purchased on shore in ports of call. The only exceptions are: personal care products, liquid medicine, food products specifically for infants and food products for special diets. Typical regional products purchased during visits to the ports will be stored on board to be returned to passengers at the end of the cruise.
11. Please do not to throw anything into toilets except for toilet paper.
12. Guests are obliged to respect meal times on board, which are placed on the board in the salon, as well as the departure times for next port.
13. Any damage must be compensated to the captain by the passenger. Lost cabin keys will be charged 150 HRK/key.
    
14. It is strictly forbidden to throw rubbish into the sea.
15. Water is a problem on every boat, therefore please use it wisely.  The same applies to the electricity which runs on the generator.
16. Guests must close the portholes in cabins under deck during navigation, to avoid their cabins getting wet from sea water entering the cabin through the porthole.
17. The captain and the crew will be available for any questions or queries and will do their best to make your stay on board a most pleasurable one. If captain and his crew are not providing satisfactory service, please contact our office for further help, as our aim is to make you satisfied during your stay on board.
    
18. Gratuities are not included in the price and therefore please tip at your own discretion.